Primary Financial Services, LLC is an innovative national collection agency. We are always expanding and searching for enthusiastic, hard-working, money motivated and ethical individuals to add to our collections staff. Unlimited earning potential. We will provide you with the tools and training. You just need to bring the desire to be successful.
Responsible for contacting debtors by phone or automatic dialer, to collect on outstanding bills in compliance with the Fair Debt Collection Practices Act (FDCPA). Duties and responsibilities may include talking to debtors, leaving messages, maintaining files in compliance with company and client work standards. Must develop an in-depth knowledge of all company policies/procedures and federal/state collection laws.
No experience needed in collections, however prior incoming or outbound phone work (customer service or sales) is preferred. Must have basic working knowledge of computers. Excellent communication skills a must. Must maintain good attendance record.
Contacts debtors to consistently meet goals for collections, number of phone calls placed and amount of talk time. Maintain documentation to show that client and company work standards are being met.
At least 6 months prior third party collection experience is needed. In-depth knowledge of FDCPA Laws and proven track record with consistently meeting goals, in addition to all requirements for a Collector I.
In addition to Collector II responsibilities, must possess problem identification and resolution skills, ability to deal effectively with all levels of debtors, employees and management, be well organized and have excellent written and verbal communication skills. Assists in answering questions and/or training for other collectors. May assist with "talk-offs" as needed.
Minimum 1-2 years prior experience as a Collector. Must have working knowledge of FDCPA, state laws and company policy. Working knowledge of the computer system and automated dialer. In addition, must meet all the requirements for a Collector II.